Billing & Payments ← Knowledge Base What's the difference between a free account and a subscriber account? Why aren't I charged on the same day each month? Why is there a fee for full access to JWed.com? Why isn't JWed 100% free? What is auto-renew? Why do you auto-renew? How much does the service cost? Are there any free upgrades available for those in financial need? What methods of payment do you accept? Where does the money go? I sent payment in the mail. When will my account be upgraded? How is my subscription affected if I suspend my profile? My subscription was not automatically renewed. Why? Can I receive a partial refund for unused time? Can I transfer the remainder of my subscription to a friend? What is 'Frumster.com/JWed.com' on my credit card statement?