Knowledge Base

  1. JWed Services & Coaching 

    1. Can you give me dating advice?
    2. Who are your dating coaches?
    3. Do dating coaches have access to my private information?
    4. How can I become a Dating Coach?
    5. How can I see the bios of your dating coaches?
  2. Top Questions 

    1. Updates to Private Photos. Changed from Password-protected to Permission-based
    2. What happened to the "Hide" or "Hidden" setting?
    3. What happened to the mobile version of JWed?
    4. How do I know if a member is Free, Standard or Plus?
    5. A member disappeared. Why?
  3. JWed Match App 

    1. What is the JWed Match app?
  4. About us 

    1. What is the Customer Service Phone Number?
    2. Who owns JWed?
    3. Where is JWed located?
    4. JWed in the Media?
  5. Registration 

    1. Do I need to provide my real name and phone number?
    2. Who can see my private information?
    3. Do my age, height and other details need to be accurate?
    4. Can I have multiple JWed accounts?
  6. Managing Your Account 

    1. I forgot my password. Help!
    2. How do I remove my profile from the site?
    3. What is 'On Break' and how does it work?
    4. Change Password
    5. How can I edit my home location?
  7. Billing & Payments 

    1. What's the difference between a free account and a subscriber account?
    2. Why aren't I charged on the same day each month?
    3. Why is there a fee for full access to JWed.com?
    4. Why isn't JWed 100% free?
    5. What is auto-renew?
  8. Features & Services 

    1. How does JWed work?
    2. How do I block a member?
    3. Can I unsend a message?
    4. How do I delete a message from my inbox?
  9. Photo Management 

    1. Why isn't my new photo appearing?
    2. Can I e-mail you my photo?
  10. Success Stories 

    1. Are there really over 2,000 people matched?
    2. How do you know there are so many unreported matches?
    3. How do you know the match count is accurate?
    4. Why should I let you know if I got matched on JWed?
    5. How do I submit a confidential match report?
  11. Specials & Promotions 

    1. What is the Mazel Wave?
    2. Is there a discount if I prepay for a longer period?
  12. Advertising 

    1. How do I advertise on your site?
    2. Do you have an affiliate program?
  13. Renaming Frumster to JWed 

    1. Why did you rename Frumster to JWed?
    2. Who manages JWed? Was Frumster sold?
    3. Will I see the same profiles I saw before?
    4. Will my account information be affected?
    5. Will JWed continue to maintain it's 'Frum' environment?
  14. All articles 

    1. How do I advertise on your site?
    2. What is the Mazel Wave?
    3. Are there really over 2,000 people matched?
    4. Why isn't my new photo appearing?
    5. What's the difference between a free account and a subscriber account?

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